CONTENTS

OPERATIONS MANUAL
Introduction
Training Programme
Store Equipment Summary
Daily Store Setup
Employee's Apperance
Opening for Business
Daily Store Operation
Closing
Bank Deposits
Closing Difficulties
Work Ethics
Problem Situations
Accidents & Emergencies
Job Descriptions
Store Review
Communication

Appendices
Coffee Manual
The Customer
Approved Professionals
Approved Suppliers
Head Office Supplies
Store Review Sheet
CD Play List
P.O.S. Mini Manual
Recipes
P.O.S. Manual
Advertisment Media